FAQ
When will my order ship?
All orders are shipped AFTER they’ve been through processing. Please allow up to 3-4 business days for processing all orders. Once your order has shipped, you will receive an email notification.
My items are lost or stolen, how do I get a refund?
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- Bar Luna is not responsible for any lost, stolen or damaged items. The customer is responsible for filing a claim with the courier to inquire about a refund. The customer must contact the courier directly and follow their procedures for a potential refund.
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Click here to file a claim with UPS.
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Click here to file a claim with USPS (United States Postal Service).
How do I track my order?
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Once your order has shipped, you will receive a tracking number on your order confirmation confirmation. If you would like to receive tracking updates, please enter your phone number to opt-in to those messages (Msg. rates may apply and Bar Luan is not responsible for those charges and we do not credit customers for any text message charges.)
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Does Bar Luan ship to P.O. Boxes?
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​No, we do not ship to P.O. boxes. All of our orders are subject to signature confirmation, therefore, it must be a residential or business address. If any order has a P.O. Box, the order will be cancelled.
CAN THE HAIR BE STRAIGHTENED OR CURLED?
Bar Luna extensions and wigs can be styled & blended like your own hair. You are able to use hot tools to straighten, curl, or style your extensions. Please be aware, your extensions do not have all the nutrients a strand from your scalp will. Therefore, heat damage may cause breakage and dryness. With that being said, it is imperative you use heat-protective products, always co-wash your hair, and protect it during sleep hours.
CAN I COLOR MY BUNDLES?
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All chemical processes should be performed by a professional or consulted by one. Although our extensions are durable enough to be chemically processed, we advise all customers to seek a consultation by a professional before performing a chemical process. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed. This will cause fraying, breakage, dryness, and tangling. Ultimately, it will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.
DOES THIS HAIR SHED?
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Minimally, no hair is absolutely perfect. You may see a few strands here and there while detangling or styling, but nothing troubling or excessive. The most effective way to avoid shedding is by sealing the wefts.
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WHAT TYPE OF HAIR DO YOU SALE?
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Bar Luna offers many ranges of hair textures and quality. Please read EVERY description carefully! We offer Remy hair, Virgin Hair, Raw Indian /Cambodian hair, and European hair. We advise you order a Custom wig through our online booking so you can have a one on one consultation with Queenie and she can create a unit with in your budget!
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Please be patient with us as we gather more FAQ for you! Have a question we didn't answer? No worries hit the contact button and send us your question. We will be happy to answer any question you need to know!
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